Motor Retail Sales Professional

More than a role, a profession.

The Purpose of the role:

To sell new and used car products, meeting agreed sales volumes. To ensure the highest degree of customer service at all times.

Key Responsibilities:

To sell the maximum number of new and used vehicles via the use of an effective sales process, whilst at the same time achieve a reasonable profit for the business.

Carry out accurate appraisals of all vehicles offered for part exchange.

Maintain showroom and displays to the required standard.

Using various sources, prospect for new and used car customers on a regular basis to create additional sales opportunities.

Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to Aftersales staff in order that they are aware of the facilities and procedures.

Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential repeat business.

Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors.

Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.

Core Traits 

Communication
Customer Focus
Effecting Control
Relationship Building
Influencing and Negotiating
Commercial Awareness